Returns, Damages & Warranty Policies
Returns
- Items must be NEW & UNUSED in the ORIGINAL packaging
- 40% RESTOCKING FEE
- Items over 3 months old are NON-RETURNABLE
- Restocking fee may be reduced to 20% with replacement order of equal or greater value
- Discontinued, used, non-stock and custom equipment are non-returnable
- Return Authorizations will not be given unless equipment is ready to be returned
- Any equipment not returned within 14 days will be refused and customer is responsible for requesting an updated RMA
- If RMA is assigned on a new & unused unit and it arrives damaged, Wunder-Bar has the right to return to the customer OR refurbish and pass cost on to the customer
- If the item is determined to be defective then Wunder-Bar will pay return shipping and the customer is not subjective to restocking fees
- Any shipment received without an RMA will be scrapped within 10 days or retuned to customer at their expense (Customer is responsible for arranging pickup of item)
- Wunder-Bar offers no labor warranty and will not be responsible for labor costs
Damages
- All shipments should be thoroughly inspected before signing delivery receipt
- Concealed damage needs to be reported within 24 hours
- Customer is responsible for all 3rd party shipments
- If RMA is assigned on a new & unused unit and it arrives damaged, Wunder-Bar has the right to return to the customer OR refurbish and pass the cost on to the customer
Warranty
- RMA will need to be completed identifying the warranty issue
- Warranty period is 1-3 years
- See Commercial Product Warranty for specific details and coverage
Standard Product Warranty JoeTap Warranty Starline Warranty
Please click above and fill the details regarding the item(s) requesting to be returned and forward to customerservice@wunderbar.com
Wunder-Bar will provide by email RMA # and shipping instructions. RMA # and all paperwork need to be returned with the items, RMA # will also need to be printed on the outside of the box